At Replay, customer satisfaction is our first priority. We will gladly accept the returns of your unused or defective purchase within 15 days of delivery. We are proud to offer a stress-free return and exchange policy. All returns will be refunded and issued through the original form of payment. To begin the return, follow the guidelines below. In order to receive a full refund, all returns must be received within 15 days of delivery. Please contact us at firstname.lastname@example.org or call us 50109900.
For defective products or if the customer has received the wrong item, please call or email Replay at the number/email below within 24 hours of delivery. Please have your order number included in the email or ready for the call.
All returned items must include a copy of the invoice/receipt and be in the same condition upon delivery. Leather tags, dust bags, any accessories and authenticity cards accompanying the delivered purchase must be included. Merchandise that has been used or worn is not eligible for return. If an item has become damaged, soiled or altered after delivery, you will be charged a 50% restocking fee from the original purchase price. Monogrammed or personalized items are non-returnable.
Due to hygienic reasons, no exchange, return or refund will be offered on lingerie and men’s underwear.
In accordance with global retail industry standards, we are unable to accept returns or exchanges of skincare, make-up & cosmetics unless damaged, faulty or incorrectly supplied. If you wish to return your faulty or incorrectly supplied order for a refund or to exchange certain Products, you must inform us within 15 days of receipt of your order, and return the relevant Products in-store as soon as possible in the same condition as supplied, in their original packaging with a copy of the relevant receipt and a valid ID.
How to return an item?
If you would like to return an item that has been delivered to you, you must physically return in to Replay showroom located on C-ring Road, Doha, Qatar. please follow the instructions outlined below.
At Replay unfortunately, we do not accept exchanges at any time. You must return your product within 30 days. A refund will be credited to the original method of payment. You then can re-order a new product on www.replayjeans.qa. Monogrammed and personalized items cannot be exchanged.
Please note, we do not offer credit for any purchases.
To return in store, simply bring the item and invoice/receipt to the address below within 15 calendar days of delivery, and a manager will assist you with the process.
Once we have received and processed your return, we will refund you via the original payment method. Refunds can take up to seven days to reach your account after your return has been processed. We understand that your money matters, and that’s why we promise to keep you updated at every step, so you will know when the refund is on its way.
You can also check your parcel’s delivery status with our carrier. To do so, use the tracking number on your returns label. For a swift refund, please ensure that all items meet the conditions of our Return Policy.
A customer can cancel an order if he/she wishes, however, the cancellation request should be made before dispatching the order from our warehouse. If any payment was done, will be refunded through the same payment method, which order was placed.